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Introduction

Welcome to the Triple developer portal. Triple is an end-to-end dispute management platform for card issuers. We handle intake and evaluation in one place.

What Triple does​

  • Intake: Embed our hosted smart form or chatbot in your own app (iframe) and let Triple collect the cardholder statement and supporting evidence for you. No self-hosted UI to build or maintain.
  • Evaluation: Triple classifies the dispute, scores its strength, and proposes a card-network reason code, all in one call. You don't send a category and you don't map your own reason codes to Triple's categories. We classify internally, return a confidence score, a proposed reason code, and the specific gaps weakening the case before you submit to the scheme.

Who is Triple for?​

  • Card issuing banks
  • Dispute operations managers
  • Payments and risk teams
  • Fintech issuers

Two ways to integrate​

  1. Start from intake. Create an intake session, embed the returned URL in an iframe in your dispute flow, and receive a ready-to-evaluate case when the cardholder finishes. Best when you don't already have structured dispute data.
  2. Call evaluations directly. If you already have the transaction, card, and evidence in structured form, POST /evaluations/ and get back a confidence score and proposed reason code. The intake and evaluation requests use the same transaction and card shapes, so you can pass the same data to either path.