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Introduction

Welcome to the Triple Dispute Management documentation. This developer portal covers Triple's dispute management APIs and tools for card issuers.

What is Triple Dispute Management?​

Triple Dispute Management is an API-first platform that helps card issuers classify, evaluate, and manage disputes. Our platform analyzes transaction data, evidence, and scheme rules to provide confidence scores, proposed reason codes, and actionable next steps.

Core Capabilities​

  • Intake: Capture dispute context, evidence requirements and perform a first high-level classification. (Planned)
  • Evaluation: Assess dispute strength, propose a reason code, and identify evidence gaps using transaction, card, and evidence signals (Available now)
  • Scheme Lifecycle Management: Manage submissions, representment, outcomes, and learning loops (Planned)

Who is Triple for?​

Triple is built specifically for:

  • Card issuing banks
  • Dispute operations managers
  • Payments and risk teams
  • Fintech issuers

Current Status​

The Evaluation module is production-ready and available for early access. Other modules are part of our roadmap.